FAQ's
About 17th & Granville
Who owns 17th & Granville?
17th & Granville is owned by Anissa "Donny" Truitt, who founded the brand and serves as creative director. She is the sole owner.
Is 17th & Granville a Black-owned business?
Yes. 17th & Granville is 100% Black-owned. Founder Anissa "Donny" Truitt is a Black entrepreneur based in Waldorf, Maryland.
Is 17th & Granville LGBTQ-owned?
Yes. 17th & Granville is LGBTQ-owned and certified by the National LGBT Chamber of Commerce as an LGBT Business Enterprise (LGBTBE). Certification requires a business to be at least 51% owned, operated, and controlled by LGBTQ+ individuals.
Is 17th & Granville a nonbinary-owned brand?
Yes. Founder Anissa "Donny" Truitt is nonbinary and queer, and holds full ownership of the business.
Where is 17th & Granville based?
We're based in Waldorf, Maryland, and we ship across the United States. You'll also find us at pop-ups, Pride festivals, and community markets throughout the DMV and Chicago.
Sizing and Materials
What does gender-neutral clothing mean?
Our clothing isn't designed or sized by gender. There's no men's or women's section. Every piece is cut and sized to work for any body, so you don't have to decide which side of the store you belong in.
What sizes do you carry?
Most of our designs run from XS to 5X.
What are your clothes made from?
Around 90% of our materials are organic or recycled.
Shopping Information
How are your products made?
Donny hand presses several items in our most recent collections. For everything else, we work with a print-on-demand drop shipper, which means each order is made specifically for you rather than sitting in a warehouse. Our shipper has facilities worldwide, so your order is printed and shipped from whichever location can do it most efficiently.
How Long Will It Take To Have My Package Shipped?
Orders are typically processed within 3 to 7 business days. Some pieces are made to order or pressed in small batches, so processing times may vary. Once your order ships, most deliveries arrive within 5 to 10 business days depending on your location and carrier.
Do You Ship Internationally?
At this time, we ship within the United States.
What Shipping Methods Are Available?
We offer shipping via USPS, FedEx, and UPS.
Payment Information
What Payment Methods Are Accepted?
We accept all major credit cards, Apple Pay, Google Pay, and Paypal. In the future, we will be accepting options such as Klarna.
Is Buying On-Line Safe?
Our payment process is secure. We abide by all current industry standards.
Orders and Returns
How do I place an Order?
Complete the checkout process once you have solidified all items in your cart.
Do I need an account to place an order?
You don't need an account to place your order, however, we encourage you to create one to receive regular updates on our products and discounts.
Who should I contact if I have any queries?
Please reach us at info(@)17thandgranville.com for assistance with your order. We'll get back to you in the order in which we receive requests.
How Do I Track My Order?
Once your order ships, you’ll receive a confirmation email with tracking information. Be sure to use a valid email address at checkout so you receive updates about your order.
How Can I Cancel Or Change My Order?
Once you complete your order, we are unable to cancel it. However, if you need certain details changed such as a delivery address, we can try our best to make the change. We suggest contacting us immediately after placing the order to ensure changes can be made.
How Can I Return a Product?
We offer a 30-day return window. You have 30 days from the date your order is delivered to request a return.
To be eligible, items must be unworn, unused, and in their original condition with tags attached. Proof of purchase is required. Please note that sale items and gift cards are not eligible for return. Items ordered in the wrong size are also not eligible for return — if you're unsure about sizing, reach out before ordering and we'll help you find the best fit.
To start a return, email us at info@17thandgranville.com. If your return is approved, we'll provide a return shipping label along with instructions. Items sent back without prior approval cannot be accepted.
If your item is damaged, defective, or incorrect, contact us right away so we can make it right.
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to the original payment method — please allow 5–7 business days for your bank or card provider to process the refund.
Where We've Shown Up
From Pride festivals and community markets to cultural events across the DMV, 17th & Granville continues to show up where community, identity, and self-expression meet.